App not operational

Resolved·Full outage

The platform is fully operational now.

Tue, Apr 14, 2026, 07:12 PM

(2 weeks ago)

Affected components

Apr 14, 2026, 06:13 PM

07:01 PM

https://www.heygen.com

https://app.heygen.com

https://api.heygen.com

https://www.liveavatar.com

https://app.liveavatar.com

https://api.liveavatar.com

Updates

Resolved

The platform is fully operational now.

Tue, Apr 14, 2026, 07:12 PM

Monitoring

App should be operational now

Tue, Apr 14, 2026, 07:01 PM(10 minutes earlier)

Investigating

We have identified an issue that cause the HeyGen platform to be not operational

Tue, Apr 14, 2026, 06:13 PM(47 minutes earlier)