{"page":{"id":"01H1NMXHPTVBJ27HJPPZH3DD55","name":"HeyGen","url":"https://status.heygen.com/","updated_at":"2026-10-04T22:55:13Z"},"incidents":[{"id":"01M44FMT59C174DC752BX4YHBV","name":"Video Agent Outage","status":"resolved","created_at":"2026-10-04T22:13:10Z","updated_at":"2026-10-04T22:55:14Z","resolved_at":"2026-10-04T22:55:13Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M44J1SYAYMCPAKM6Q639AQGA","body":"Identified the rootcause and resolved. Video Agent is back.","created_at":"2026-10-04T22:55:14Z","display_at":"2026-10-04T22:55:13Z","incident_id":"01M44FMT59C174DC752BX4YHBV","status":"resolved","updated_at":"2026-10-04T22:55:14Z"},{"id":"01M44FMT599SSHMG01PMBG4SWF","body":"We are investigating an issue with Video Agent chats not surfacing and loading","created_at":"2026-10-04T22:13:11Z","display_at":"2026-10-04T22:13:10Z","incident_id":"01M44FMT59C174DC752BX4YHBV","status":"investigating","updated_at":"2026-10-04T22:13:11Z"}]},{"id":"01M2VC5NR2M01Q4BP43XGEWAWB","name":"HeyGen Video Workflow Failures","status":"resolved","created_at":"2026-09-18T23:03:37Z","updated_at":"2026-09-19T05:20:57Z","resolved_at":"2026-09-19T05:20:57Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M2W1RJZDR801KTGH3ZFRTS95","body":"The incident has been resolved, and the service is now operating normally. Thank you for your patience.","created_at":"2026-09-19T05:20:57Z","display_at":"2026-09-19T05:20:57Z","incident_id":"01M2VC5NR2M01Q4BP43XGEWAWB","status":"resolved","updated_at":"2026-09-19T05:20:57Z"},{"id":"01M2VC5NR2JMFJQKN9E2WXT1HT","body":"We’re investigating an issue affecting some video generation requests. The issue has been identified.","created_at":"2026-09-18T23:03:37Z","display_at":"2026-09-18T23:03:37Z","incident_id":"01M2VC5NR2M01Q4BP43XGEWAWB","status":"identified","updated_at":"2026-09-18T23:03:37Z"}]},{"id":"01M2NS5WYK4TMVWC1M1PCACKHC","name":"Seedance Outage","status":"resolved","created_at":"2026-09-16T18:55:29Z","updated_at":"2026-09-16T18:57:21Z","resolved_at":"2026-09-16T18:57:21Z","impact":"major","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M2NS99VCSFRPH87NZH93JWWY","body":"Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.","created_at":"2026-09-16T18:57:21Z","display_at":"2026-09-16T18:57:21Z","incident_id":"01M2NS5WYK4TMVWC1M1PCACKHC","status":"resolved","updated_at":"2026-09-16T18:57:21Z"},{"id":"01M2NS5WYKA2FV8E9ZR4QN5136","body":"Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.","created_at":"2026-09-16T18:55:29Z","display_at":"2026-09-16T18:55:29Z","incident_id":"01M2NS5WYK4TMVWC1M1PCACKHC","status":"monitoring","updated_at":"2026-09-16T18:55:29Z"}]},{"id":"01M23T30QPMKXVS460S0WHGC7V","name":"Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions","status":"resolved","created_at":"2026-09-09T19:25:04Z","updated_at":"2026-09-09T23:03:43Z","resolved_at":"2026-09-09T23:03:43Z","impact":"major","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M246KC7PV5YB5N2FXEKPKQ7F","body":"The incident has been resolved.","created_at":"2026-09-09T23:03:43Z","display_at":"2026-09-09T23:03:43Z","incident_id":"01M23T30QPMKXVS460S0WHGC7V","status":"resolved","updated_at":"2026-09-09T23:03:43Z"},{"id":"01M23T30QPWCGQVCZGMEA7BMB1","body":"Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.","created_at":"2026-09-09T19:25:04Z","display_at":"2026-09-09T19:25:04Z","incident_id":"01M23T30QPMKXVS460S0WHGC7V","status":"identified","updated_at":"2026-09-09T19:25:04Z"}]},{"id":"01M0EP1W1444MT6801YJCGA1JG","name":"Increase load on our DB causing service degradation","status":"resolved","created_at":"2026-08-20T04:14:47Z","updated_at":"2026-08-20T05:20:43Z","resolved_at":"2026-08-20T05:20:43Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M0ESTKEJ72AGS4YNGAMCJY04","body":"The issue has been resolved.","created_at":"2026-08-20T05:20:43Z","display_at":"2026-08-20T05:20:43Z","incident_id":"01M0EP1W1444MT6801YJCGA1JG","status":"resolved","updated_at":"2026-08-20T05:20:43Z"},{"id":"01M0EP1W14DSB2W3AFX1JNX7ZC","body":"Team is investigating the cause expect slow downs on services.","created_at":"2026-08-20T04:14:47Z","display_at":"2026-08-20T04:14:47Z","incident_id":"01M0EP1W1444MT6801YJCGA1JG","status":"investigating","updated_at":"2026-08-20T04:14:47Z"}]},{"id":"01M0858Z59B6SQVD0ARXKSPM18","name":"Degraded Service","status":"resolved","created_at":"2026-08-17T15:26:07Z","updated_at":"2026-08-17T18:54:18Z","resolved_at":"2026-08-17T15:54:42Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01M08H64YHBE2VEDS0VN7WSZ5E","body":"We have resolved the issue. Services are back to normal","created_at":"2026-08-17T18:54:18Z","display_at":"2026-08-17T18:54:18Z","incident_id":"01M0858Z59B6SQVD0ARXKSPM18","status":"resolved","updated_at":"2026-08-17T18:54:18Z"},{"id":"01M088YMXQVB9JD1PFDJX5ZXCV","body":"Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services","created_at":"2026-08-17T16:30:23Z","display_at":"2026-08-17T16:30:23Z","incident_id":"01M0858Z59B6SQVD0ARXKSPM18","status":"monitoring","updated_at":"2026-08-17T16:30:23Z"},{"id":"01M086X9GZPMSDY2PXYRGF32FA","body":"We identified the source of the performance errors and resolved them. Services are back to normal.","created_at":"2026-08-17T15:54:42Z","display_at":"2026-08-17T15:54:42Z","incident_id":"01M0858Z59B6SQVD0ARXKSPM18","status":"resolved","updated_at":"2026-08-17T15:54:42Z"},{"id":"01M0858Z599MS2919W7FD2RK4R","body":"Several services across HeyGen + LiveAvatar are degraded.","created_at":"2026-08-17T15:26:07Z","display_at":"2026-08-17T15:26:07Z","incident_id":"01M0858Z59B6SQVD0ARXKSPM18","status":"identified","updated_at":"2026-08-17T15:26:07Z"}]},{"id":"01KZWSYVPGA0EKWE2AF9QDCQZY","name":"Elevated video translate latency and failure","status":"resolved","created_at":"2026-08-13T05:36:43Z","updated_at":"2026-08-13T15:13:20Z","resolved_at":"2026-08-13T15:13:20Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KZXTYP8RKGQJ0HH95R7V5WFW","body":"This issue is resolved","created_at":"2026-08-13T15:13:20Z","display_at":"2026-08-13T15:13:20Z","incident_id":"01KZWSYVPGA0EKWE2AF9QDCQZY","status":"resolved","updated_at":"2026-08-13T15:13:20Z"},{"id":"01KZX8GM3HT8ZZ4GQDRK5V4XN8","body":"We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.","created_at":"2026-08-13T09:51:05Z","display_at":"2026-08-13T09:51:05Z","incident_id":"01KZWSYVPGA0EKWE2AF9QDCQZY","status":"monitoring","updated_at":"2026-08-13T09:51:05Z"},{"id":"01KZWSYVPGNGBKC5Z4Q7NB2JGC","body":"We are aware of of elevated video translate latency and failure rate, we are working on mitigating it","created_at":"2026-08-13T05:36:43Z","display_at":"2026-08-13T05:36:43Z","incident_id":"01KZWSYVPGA0EKWE2AF9QDCQZY","status":"investigating","updated_at":"2026-08-13T05:36:43Z"}]},{"id":"01KYT1H384A081H74QHV9XRRBP","name":"Slow down/Limited Capabilities","status":"resolved","created_at":"2026-07-30T17:35:35Z","updated_at":"2026-07-30T18:18:13Z","resolved_at":"2026-07-30T18:18:12Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KYT3Z4GSSP3RCEFHCWK0JGQG","body":"The problem has been identified and mitigated.","created_at":"2026-07-30T18:18:13Z","display_at":"2026-07-30T18:18:12Z","incident_id":"01KYT1H384A081H74QHV9XRRBP","status":"resolved","updated_at":"2026-07-30T18:18:13Z"},{"id":"01KYT1H3843KZNTWETRYTHP0X2","body":"A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.","created_at":"2026-07-30T17:35:35Z","display_at":"2026-07-30T17:35:35Z","incident_id":"01KYT1H384A081H74QHV9XRRBP","status":"investigating","updated_at":"2026-07-30T17:35:35Z"}]},{"id":"01KY8W01DRS44FK8Y7TPVV9SR6","name":"Temporary Outages","status":"resolved","created_at":"2026-07-24T01:31:48Z","updated_at":"2026-07-24T03:14:03Z","resolved_at":"2026-07-24T03:14:03Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KY91V87G9C6EX1N5WFHQZRT0","body":"Mitigated issue","created_at":"2026-07-24T03:14:03Z","display_at":"2026-07-24T03:14:03Z","incident_id":"01KY8W01DRS44FK8Y7TPVV9SR6","status":"resolved","updated_at":"2026-07-24T03:14:03Z"},{"id":"01KY8W01DRAY2XZZHD6H3ZHN6H","body":"Flaky sessions. Investigating and mitigating","created_at":"2026-07-24T01:31:48Z","display_at":"2026-07-24T01:31:48Z","incident_id":"01KY8W01DRS44FK8Y7TPVV9SR6","status":"identified","updated_at":"2026-07-24T01:31:48Z"}]},{"id":"01KWFKZ53DF6CBWGYWRVN08135","name":"Service Outage","status":"resolved","created_at":"2026-07-01T19:54:48Z","updated_at":"2026-07-01T23:33:41Z","resolved_at":"2026-07-01T23:33:41Z","impact":"critical","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KWG0FYHXSZCKPV4T3CSGGRQ1","body":"We have resolved the issue. Services are back to normal.","created_at":"2026-07-01T23:33:41Z","display_at":"2026-07-01T23:33:41Z","incident_id":"01KWFKZ53DF6CBWGYWRVN08135","status":"resolved","updated_at":"2026-07-01T23:33:41Z"},{"id":"01KWFRDMJCE116QG5R33D35RZ1","body":"We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.","created_at":"2026-07-01T21:12:37Z","display_at":"2026-07-01T21:12:37Z","incident_id":"01KWFKZ53DF6CBWGYWRVN08135","status":"investigating","updated_at":"2026-07-01T21:12:37Z"},{"id":"01KWFQSFPQXTGMY12B29V7PWJ6","body":"Services are experiencing outages. Triaging in process.","created_at":"2026-07-01T21:01:36Z","display_at":"2026-07-01T21:01:36Z","incident_id":"01KWFKZ53DF6CBWGYWRVN08135","status":"investigating","updated_at":"2026-07-01T21:01:36Z"},{"id":"01KWFMDC22ENKBTQMJ21JR7W08","body":"We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.","created_at":"2026-07-01T20:02:34Z","display_at":"2026-07-01T20:02:34Z","incident_id":"01KWFKZ53DF6CBWGYWRVN08135","status":"monitoring","updated_at":"2026-07-01T20:02:34Z"},{"id":"01KWFKZ53DXJ4XXM820F05E1FQ","body":"Services are experiencing outages. Investigating the root cause.","created_at":"2026-07-01T19:54:48Z","display_at":"2026-07-01T19:54:48Z","incident_id":"01KWFKZ53DF6CBWGYWRVN08135","status":"investigating","updated_at":"2026-07-01T19:54:48Z"}]},{"id":"01KWD01H361NCACK79HAQ3DHHQ","name":"GPU Vendor Issue","status":"resolved","created_at":"2026-06-30T19:28:05Z","updated_at":"2026-06-30T20:46:49Z","resolved_at":"2026-06-30T20:46:49Z","impact":"major","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KWD4HP6BXJZVETFZSZNXQCJC","body":"We've scaled up number of instances and we're no longer seeing an increase in errors.","created_at":"2026-06-30T20:46:49Z","display_at":"2026-06-30T20:46:49Z","incident_id":"01KWD01H361NCACK79HAQ3DHHQ","status":"resolved","updated_at":"2026-06-30T20:46:49Z"},{"id":"01KWD01H36XNWQR92Z2YW5YNDW","body":"Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance.","created_at":"2026-06-30T19:28:05Z","display_at":"2026-06-30T19:28:05Z","incident_id":"01KWD01H361NCACK79HAQ3DHHQ","status":"identified","updated_at":"2026-06-30T19:28:05Z"}]},{"id":"01KVRES0HQY1Z47MPTE32YTDF8","name":"Degraded Performance","status":"resolved","created_at":"2026-06-22T20:01:32Z","updated_at":"2026-06-22T21:10:40Z","resolved_at":"2026-06-22T21:10:40Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KVRJQK3RMQCFC5QT54V4YQWJ","body":"Issue has been resolved.","created_at":"2026-06-22T21:10:40Z","display_at":"2026-06-22T21:10:40Z","incident_id":"01KVRES0HQY1Z47MPTE32YTDF8","status":"resolved","updated_at":"2026-06-22T21:10:40Z"},{"id":"01KVRGVYW5NZJBHMD1SNJGHED9","body":"Issue has been resolved. Services have recovered, and we are monitoring for continued stability.","created_at":"2026-06-22T20:38:05Z","display_at":"2026-06-22T20:38:05Z","incident_id":"01KVRES0HQY1Z47MPTE32YTDF8","status":"monitoring","updated_at":"2026-06-22T20:38:05Z"},{"id":"01KVRES0HQKSB24TBT1ES7ZWK3","body":"We have identified an issue resulting in degraded performance for the web application and API service.","created_at":"2026-06-22T20:01:32Z","display_at":"2026-06-22T20:01:32Z","incident_id":"01KVRES0HQY1Z47MPTE32YTDF8","status":"investigating","updated_at":"2026-06-22T20:01:32Z"}]},{"id":"01KVCTM15ZMK83CDAJXEAJ3GDG","name":"Temporary Outage","status":"resolved","created_at":"2026-06-18T07:37:38Z","updated_at":"2026-06-18T07:39:23Z","resolved_at":"2026-06-18T07:39:23Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KVCTQ710FMBGY2PW036QZKZN","body":"This issue has been resolved. We saw elevated errors on the web app and api service  between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC.","created_at":"2026-06-18T07:39:23Z","display_at":"2026-06-18T07:39:23Z","incident_id":"01KVCTM15ZMK83CDAJXEAJ3GDG","status":"resolved","updated_at":"2026-06-18T07:39:23Z"},{"id":"01KVCTM15ZP8AJX10ATPHN8AEG","body":"We have identified and resolved the issue resulting in the temporary outage of the web app and api service errors and are currently monitoring closely to prevent any further issues.","created_at":"2026-06-18T07:37:38Z","display_at":"2026-06-18T07:37:38Z","incident_id":"01KVCTM15ZMK83CDAJXEAJ3GDG","status":"identified","updated_at":"2026-06-18T07:37:38Z"}]},{"id":"01KS17EEMG8ADYHHBXX1V4DF3N","name":"Elevated Error Rates across APP and API","status":"resolved","created_at":"2026-05-19T22:59:30Z","updated_at":"2026-05-19T23:11:17Z","resolved_at":"2026-05-19T23:11:17Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KS1840Z8QP1JW1WRF0VJBT22","body":"A hotfix was deployed, error rates are normalized.  We're now monitoring.","created_at":"2026-05-19T23:11:17Z","display_at":"2026-05-19T23:11:17Z","incident_id":"01KS17EEMG8ADYHHBXX1V4DF3N","status":"resolved","updated_at":"2026-05-19T23:11:17Z"},{"id":"01KS17EEMGYR73YCA48EY3V8RX","body":"We're observed elevated error rates across APP and API.  All sessions appear to be affected. We've identified issue and rolling out a fix.","created_at":"2026-05-19T22:59:30Z","display_at":"2026-05-19T22:59:30Z","incident_id":"01KS17EEMG8ADYHHBXX1V4DF3N","status":"identified","updated_at":"2026-05-19T22:59:30Z"}]},{"id":"01KQD6CXDAV66217MB3JNAWG22","name":"\"Generate Result\" Button Not Responding","status":"resolved","created_at":"2026-04-29T18:00:41Z","updated_at":"2026-04-29T18:01:31Z","resolved_at":"2026-04-29T18:01:31Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KQD6EE9B32KW3109TDGZBDXF","body":"[https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f](https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f \"https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f\")","created_at":"2026-04-29T18:01:31Z","display_at":"2026-04-29T18:01:31Z","incident_id":"01KQD6CXDAV66217MB3JNAWG22","status":"resolved","updated_at":"2026-04-29T18:01:31Z"},{"id":"01KQD6CXDAX98G1T4D1KRM8ENT","body":"[https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f](https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f \"https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f\")","created_at":"2026-04-29T18:00:41Z","display_at":"2026-04-29T18:00:41Z","incident_id":"01KQD6CXDAV66217MB3JNAWG22","status":"monitoring","updated_at":"2026-04-29T18:00:41Z"}]},{"id":"01KQ33YDAYD3GW8DXMZT0253BX","name":"Elevated Errors for APIs","status":"resolved","created_at":"2026-04-25T20:05:24Z","updated_at":"2026-04-26T01:06:08Z","resolved_at":"2026-04-26T01:06:08Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KQ3N52RCJ4JGQP82NB8FDF5D","body":"This incident has been resolved.","created_at":"2026-04-26T01:06:08Z","display_at":"2026-04-26T01:06:08Z","incident_id":"01KQ33YDAYD3GW8DXMZT0253BX","status":"resolved","updated_at":"2026-04-26T01:06:08Z"},{"id":"01KQ33YDAYHF52QP571W3B2V50","body":"We identified an issue with our apis and deployed a fix. We are continuing to monitor.","created_at":"2026-04-25T20:05:24Z","display_at":"2026-04-25T20:05:24Z","incident_id":"01KQ33YDAYD3GW8DXMZT0253BX","status":"monitoring","updated_at":"2026-04-25T20:05:24Z"}]},{"id":"01KP6K682JSAFA2WBE75082ZJ9","name":"App not operational","status":"resolved","created_at":"2026-04-14T18:13:51Z","updated_at":"2026-04-14T19:12:38Z","resolved_at":"2026-04-14T19:12:38Z","impact":"critical","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KP6PHW7YX6PRXHYX4J0G9XYY","body":"The platform is fully operational now.","created_at":"2026-04-14T19:12:38Z","display_at":"2026-04-14T19:12:38Z","incident_id":"01KP6K682JSAFA2WBE75082ZJ9","status":"resolved","updated_at":"2026-04-14T19:12:38Z"},{"id":"01KP6NY0A7AFT95ZAR33N4ATPX","body":"App should be operational now","created_at":"2026-04-14T19:01:46Z","display_at":"2026-04-14T19:01:46Z","incident_id":"01KP6K682JSAFA2WBE75082ZJ9","status":"monitoring","updated_at":"2026-04-14T19:01:46Z"},{"id":"01KP6K682JWJTP5W173X9SP7BA","body":"We have identified an issue that cause the HeyGen platform to be not operational","created_at":"2026-04-14T18:13:51Z","display_at":"2026-04-14T18:13:51Z","incident_id":"01KP6K682JSAFA2WBE75082ZJ9","status":"investigating","updated_at":"2026-04-14T18:13:51Z"}]},{"id":"01KP3REXRNK0A5R1X3C7CAAE6G","name":"Slow video creation","status":"resolved","created_at":"2026-04-13T15:48:15Z","updated_at":"2026-04-13T21:45:10Z","resolved_at":"2026-04-13T21:45:10Z","impact":"major","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KP4CWEX2BA0GHANNAQJ3XJTB","body":"The issue has been resolved.","created_at":"2026-04-13T21:45:10Z","display_at":"2026-04-13T21:45:10Z","incident_id":"01KP3REXRNK0A5R1X3C7CAAE6G","status":"resolved","updated_at":"2026-04-13T21:45:10Z"},{"id":"01KP45D9NEW01YJG0KGBR8WEPZ","body":"The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.","created_at":"2026-04-13T19:34:33Z","display_at":"2026-04-13T19:34:33Z","incident_id":"01KP3REXRNK0A5R1X3C7CAAE6G","status":"monitoring","updated_at":"2026-04-13T19:34:33Z"},{"id":"01KP3WREFZF1Y9R2TMK0XX5WAD","body":"We have identified an issue where the creation of videos aren't getting processed.","created_at":"2026-04-13T17:03:21Z","display_at":"2026-04-13T17:03:21Z","incident_id":"01KP3REXRNK0A5R1X3C7CAAE6G","status":"investigating","updated_at":"2026-04-13T17:03:21Z"},{"id":"01KP3REXRNJPF44SP6CWB2B7G6","body":"We have identified an issue where the creation of videos aren't getting processed.","created_at":"2026-04-13T15:48:15Z","display_at":"2026-04-13T15:48:15Z","incident_id":"01KP3REXRNK0A5R1X3C7CAAE6G","status":"investigating","updated_at":"2026-04-13T15:48:15Z"}]},{"id":"01KN54KKWK9B2958YS9T7TJR76","name":"Database issues","status":"resolved","created_at":"2026-04-01T18:24:04Z","updated_at":"2026-04-01T18:49:33Z","resolved_at":"2026-04-01T18:49:33Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KN562959JP85PYH7RQDZPBEK","body":"Incident is now resolved.  Error rates and general system health are back to normal ranges.  We will follow up with a root cause analysis once investigation is complete.","created_at":"2026-04-01T18:49:33Z","display_at":"2026-04-01T18:49:33Z","incident_id":"01KN54KKWK9B2958YS9T7TJR76","status":"resolved","updated_at":"2026-04-01T18:49:33Z"},{"id":"01KN55P6JWM48JGR8B75A7K50D","body":"We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.","created_at":"2026-04-01T18:42:57Z","display_at":"2026-04-01T18:42:57Z","incident_id":"01KN54KKWK9B2958YS9T7TJR76","status":"monitoring","updated_at":"2026-04-01T18:42:57Z"},{"id":"01KN54ZAG0T2Q3WQ6ZJW4TNXRK","body":"We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.","created_at":"2026-04-01T18:30:28Z","display_at":"2026-04-01T18:30:28Z","incident_id":"01KN54KKWK9B2958YS9T7TJR76","status":"identified","updated_at":"2026-04-01T18:30:28Z"},{"id":"01KN54KKWKCQ9KM7QTXTCAMJ7E","body":"We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.","created_at":"2026-04-01T18:24:04Z","display_at":"2026-04-01T18:24:04Z","incident_id":"01KN54KKWK9B2958YS9T7TJR76","status":"identified","updated_at":"2026-04-01T18:24:04Z"}]},{"id":"01KMMFHCHPS0Y9E8MACRNPP5C4","name":"Site is slow","status":"resolved","created_at":"2026-03-26T07:08:00Z","updated_at":"2026-03-26T07:22:01Z","resolved_at":"2026-03-26T07:22:01Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KMMGB1DJZHH5G18HS7J9257M","body":"incident is resolved","created_at":"2026-03-26T07:22:01Z","display_at":"2026-03-26T07:22:01Z","incident_id":"01KMMFHCHPS0Y9E8MACRNPP5C4","status":"resolved","updated_at":"2026-03-26T07:22:01Z"},{"id":"01KMMFHCHP01QAY8VQ40J7XXAG","body":"Heygen site is slow","created_at":"2026-03-26T07:08:00Z","display_at":"2026-03-26T07:08:00Z","incident_id":"01KMMFHCHPS0Y9E8MACRNPP5C4","status":"investigating","updated_at":"2026-03-26T07:08:00Z"}]},{"id":"01KHYKY29VHEBV2HG6PWFA932P","name":"API Product service hinderince","status":"resolved","created_at":"2026-02-20T22:50:09Z","updated_at":"2026-03-11T15:41:50Z","resolved_at":"2026-02-20T23:13:57Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KHYN9MV6GYF60F5RVNR8MZF8","body":"The issue has been resolved","created_at":"2026-02-20T23:13:57Z","display_at":"2026-02-20T23:13:57Z","incident_id":"01KHYKY29VHEBV2HG6PWFA932P","status":"resolved","updated_at":"2026-02-20T23:13:57Z"},{"id":"01KHYKY29V1BWXKMWB28BY9N7E","body":"We are investigating an issue with our API service. Expect lower availability during this time.","created_at":"2026-02-20T22:50:09Z","display_at":"2026-02-20T22:50:09Z","incident_id":"01KHYKY29VHEBV2HG6PWFA932P","status":"investigating","updated_at":"2026-02-20T22:50:09Z"}]},{"id":"01KGT6MYGY0VS46K6NTZ16Z64V","name":"Voice cache degradation","status":"resolved","created_at":"2026-02-06T19:25:19Z","updated_at":"2026-03-11T15:41:50Z","resolved_at":"2026-02-06T19:44:11Z","impact":"major","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KGT7QGKKDN70MDHV5JP2A58P","body":"We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted","created_at":"2026-02-06T19:44:11Z","display_at":"2026-02-06T19:44:11Z","incident_id":"01KGT6MYGY0VS46K6NTZ16Z64V","status":"resolved","updated_at":"2026-02-06T19:44:11Z"},{"id":"01KGT6MYGYQYTWZ0EMPQ87YF61","body":"We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST","created_at":"2026-02-06T19:25:19Z","display_at":"2026-02-06T19:25:19Z","incident_id":"01KGT6MYGY0VS46K6NTZ16Z64V","status":"investigating","updated_at":"2026-02-06T19:25:19Z"}]},{"id":"01KGK1560GKTRC95XWJYTNB9W0","name":"Video Agent Service Degraded","status":"resolved","created_at":"2026-02-04T00:34:38Z","updated_at":"2026-03-11T15:41:50Z","resolved_at":"2026-02-04T01:10:55Z","impact":"none","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KGK37KFRP81H7MAQFT4Y789V","body":"The issue has been resolved. All services are operating normally.","created_at":"2026-02-04T01:10:55Z","display_at":"2026-02-04T01:10:55Z","incident_id":"01KGK1560GKTRC95XWJYTNB9W0","status":"resolved","updated_at":"2026-02-04T01:10:55Z"},{"id":"01KGK2D9DV74XC78JV0VRE3R96","body":"We have identified the cause and are working to implement a fix.","created_at":"2026-02-04T00:56:32Z","display_at":"2026-02-04T00:56:32Z","incident_id":"01KGK1560GKTRC95XWJYTNB9W0","status":"identified","updated_at":"2026-02-04T00:56:32Z"},{"id":"01KGK1560GAVSD9MHM18ZR9DRC","body":"Video Agent service (web \u0026 API) is currently degraded","created_at":"2026-02-04T00:34:38Z","display_at":"2026-02-04T00:34:38Z","incident_id":"01KGK1560GKTRC95XWJYTNB9W0","status":"identified","updated_at":"2026-02-04T00:34:38Z"}]},{"id":"01KGFQGJV12NXTJHN2Y7ZVWV05","name":"Avatar iv backlog is high","status":"resolved","created_at":"2026-02-02T17:48:23Z","updated_at":"2026-03-11T15:41:50Z","resolved_at":"2026-02-02T19:51:02Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KGFYMW8J26MWKC7SDK4VEB0N","body":"This issue has been resolved. Avatar IV jobs will be resume normal processing.","created_at":"2026-02-02T19:53:04Z","display_at":"2026-02-02T19:53:04Z","incident_id":"01KGFQGJV12NXTJHN2Y7ZVWV05","status":"resolved","updated_at":"2026-02-02T19:53:04Z"},{"id":"01KGFYH5BD5C61MZG3EJY5H0HX","body":"The issue has been resolved.","created_at":"2026-02-02T19:51:02Z","display_at":"2026-02-02T19:51:02Z","incident_id":"01KGFQGJV12NXTJHN2Y7ZVWV05","status":"resolved","updated_at":"2026-02-02T19:51:02Z"},{"id":"01KGFQGJV1J6G339AN6B9VPMGT","body":"We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.","created_at":"2026-02-02T17:48:23Z","display_at":"2026-02-02T17:48:23Z","incident_id":"01KGFQGJV12NXTJHN2Y7ZVWV05","status":"investigating","updated_at":"2026-02-02T17:48:23Z"}]},{"id":"01KG8BWJ4YM99KSS3H8NJSAJJH","name":"Video Generation Degraded","status":"resolved","created_at":"2026-01-30T21:10:31Z","updated_at":"2026-03-11T15:41:50Z","resolved_at":"2026-01-30T21:44:16Z","impact":"minor","page_id":"01H1NMXHPTVBJ27HJPPZH3DD55","incident_updates":[{"id":"01KG8DTBFK7SKGJG02SPE7MA89","body":"This issue was resolved.","created_at":"2026-01-30T21:44:16Z","display_at":"2026-01-30T21:44:16Z","incident_id":"01KG8BWJ4YM99KSS3H8NJSAJJH","status":"resolved","updated_at":"2026-01-30T21:44:16Z"},{"id":"01KG8BWJ4YY0769YBJERY88X6Y","body":"Video generation degraded due to internal API issue.","created_at":"2026-01-30T21:10:31Z","display_at":"2026-01-30T21:10:31Z","incident_id":"01KG8BWJ4YM99KSS3H8NJSAJJH","status":"investigating","updated_at":"2026-01-30T21:10:31Z"}]}]}