Website and API partially unavailable

Resolved·Degraded performance

This incident is fully recovered. Video processing and generation are back to normal.

Thu, Apr 3, 2025, 10:07 PM

(1 year ago)

Affected components

Apr 3, 2025, 05:40 PM

10:07 PM

https://app.heygen.com

https://api.heygen.com

Updates

Resolved

This incident is fully recovered. Video processing and generation are back to normal.

Thu, Apr 3, 2025, 10:07 PM

Monitoring

The issue was identified and fixed, we are recovering, team is keep monitoring

Thu, Apr 3, 2025, 05:40 PM(4 hours earlier)

Investigating

We are experiencing some unavailability in our aws infrastructure the team is looking into it

Thu, Apr 3, 2025, 05:25 PM(14 minutes earlier)