Affected components
https://www.heygen.com
Updates
Resolved
This issue has been resolved. Avatar IV jobs will be resume normal processing.
Mon, Feb 2, 2026, 07:53 PM
Resolved
The issue has been resolved.
Mon, Feb 2, 2026, 07:51 PM
Investigating
We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.
Mon, Feb 2, 2026, 05:48 PM(2 hours earlier)