Avatar iv backlog is high

Resolved·Degraded performance

This issue has been resolved. Avatar IV jobs will be resume normal processing.

Mon, Feb 2, 2026, 07:53 PM

(1 month ago)

Affected components

Feb 2, 2026, 05:48 PM

07:51 PM

https://www.heygen.com

Updates

Resolved

This issue has been resolved. Avatar IV jobs will be resume normal processing.

Mon, Feb 2, 2026, 07:53 PM

Resolved

The issue has been resolved.

Mon, Feb 2, 2026, 07:51 PM

Investigating

We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.

Mon, Feb 2, 2026, 05:48 PM(2 hours earlier)