Degraded Service

Resolved·Degraded performance

We have resolved the issue. Services are back to normal

Mon, Aug 17, 2026, 06:54 PM

(1 week ago)

Affected components

Aug 17, 2026, 03:26 PM

03:54 PM

https://app.heygen.com

https://api.heygen.com

https://www.liveavatar.com

https://app.liveavatar.com

https://api.liveavatar.com

Updates

Resolved

We have resolved the issue. Services are back to normal

Mon, Aug 17, 2026, 06:54 PM

Monitoring

Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services

Mon, Aug 17, 2026, 04:30 PM(2 hours earlier)

Resolved

We identified the source of the performance errors and resolved them. Services are back to normal.

Mon, Aug 17, 2026, 03:54 PM(35 minutes earlier)

Identified

Several services across HeyGen + LiveAvatar are degraded.

Mon, Aug 17, 2026, 03:26 PM(28 minutes earlier)