HeyGen Video Workflow Failures

Resolved·Degraded performance

The incident has been resolved, and the service is now operating normally. Thank you for your patience.

Sat, Sep 19, 2026, 05:20 AM

(1 week ago)

Affected components

Sep 18, 2026, 11:03 PM

Sep 19, 2026, 05:20 AM

https://app.heygen.com

Updates

Resolved

The incident has been resolved, and the service is now operating normally. Thank you for your patience.

Sat, Sep 19, 2026, 05:20 AM

Identified

We’re investigating an issue affecting some video generation requests. The issue has been identified.

Fri, Sep 18, 2026, 11:03 PM(6 hours earlier)