Delays and failures in video generation

Resolved·Degraded performance

We have resolved the issue. Services are back to normal.

Fri, Nov 13, 2026, 01:50 AM

(1 day ago)

Affected components

Nov 12, 2026, 10:05 PM

Nov 13, 2026, 12:56 AM

https://app.heygen.com

https://api.heygen.com

https://app.liveavatar.com

https://api.liveavatar.com

Updates

Resolved

We have resolved the issue. Services are back to normal.

Fri, Nov 13, 2026, 01:50 AM

Monitoring

LiveAvatar creation is back to normal speed. We're monitoring to confirm.

Fri, Nov 13, 2026, 12:56 AM(53 minutes earlier)

Investigating

We're investigating slowness in LiveAvatar creation. We'll share an update soon.

Thu, Nov 12, 2026, 11:42 PM(1 hour earlier)

Monitoring

We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.

Thu, Nov 12, 2026, 10:26 PM(1 hour earlier)

Investigating

Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.

Thu, Nov 12, 2026, 10:05 PM(20 minutes earlier)